Privacy Policy

Groove Dental Care website is owned by Groove Dental Care & Implant Centre, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Groove Dental Care, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Groove Dental Care website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

At Groove Dental Care & Implant Centre, located in Hengrabari, Guwahati, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data in adherence to applicable laws, including the General Data Protection Regulation (GDPR) and Indian data protection laws. By using our website or services, you agree to the terms described below.

Data Collection

We collect personal information to provide high-quality dental services and enhance your experience on our website. The types of data we collect include:

a. Information You Provide

Contact Information: Name, email address, phone number, and address.
Appointment Details: Date and reason for consultations or treatments.
Medical History: Information related to your health and medical conditions, shared during your visit.
Payment Information: Billing details for processing payments.

b. Automatically Collected Data

Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent on the site, and clickstream data collected through analytics tools.
Cookies and Tracking Technologies: See Section 8 for more details.

Purpose of Data Collection

We collect and process your personal data for the following purposes:

To schedule and manage appointments.
To provide dental care, including diagnosis and treatment planning.
To process payments for services rendered.
To communicate with you about your visit, including sending reminders and follow-up communications.
To improve our website’s functionality and analyze user behavior for enhancements.
To comply with legal obligations, such as maintaining medical records.

Data Storage and Retention

Your data is stored securely on our systems, and we take all necessary measures to protect it from unauthorized access, loss, or misuse.
Personal information related to dental history is retained as required by legal and regulatory obligations under Indian healthcare laws.
If data is no longer needed for the purposes described, it will be deleted or anonymized.

Data Sharing

We do not sell, rent, or trade your personal information. However, we may share your data with:

Authorized Personnel: Clinic staff involved in your treatment and care.
Service Providers: Third-party vendors assisting with payment processing, analytics, or IT support, subject to strict confidentiality agreements.
Legal or Regulatory Authorities: When required by law, such as for compliance with health regulations or responding to legal processes.

User Rights

Under GDPR and Indian data protection laws, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct any inaccuracies in your data.
Right to Erasure: Request deletion of your data (subject to legal retention obligations).
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Withdraw Consent: Withdraw your consent for data processing at any time.
To exercise your rights, please contact us using the details provided in Section 11.

Data Security

We adopt appropriate technical and organizational measures to protect your data, including:

Encryption of sensitive data during transmission and storage.
Use of secure servers and firewalls for data storage.
Access controls to ensure only authorized personnel can access your information.
Regular security audits and employee training on data protection.

Cookies and Tracking Technologies

What Are Cookies? Cookies are small data files stored on your device to enhance website functionality and collect usage analytics.
Types of Cookies We Use:
- Essential Cookies: Necessary for website operation (e.g., appointment booking functionality).
- Analytics Cookies: To understand user behavior and improve our website.
- Preference Cookies: To remember user preferences, such as language settings.
Managing Cookies: You can manage or disable cookies via your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to external websites not operated or controlled by Groove Dental Care. We are not responsible for the privacy practices or the content of such third-party websites.

Children’s Privacy

We prioritize the protection of children’s data. Personal information collected for minors is obtained only with parental or guardian consent.

Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated via our website. Please review this policy regularly to stay informed.

Contact Us

If you have questions or concerns regarding this Privacy Policy or would like to exercise your rights, contact us at:

Phone: 9729023858 / 8721011050
Email: groove.dental25@gmail.com
Address: House No. 7, Hengrabari Road, Near L.P. School, Lichubagan, Guwahati, Assam 781036.

Your trust is important to us, and we are committed to protecting your personal information and privacy. Thank you for choosing Groove Dental Care & Implant Centre.

Personal information we collect:

When you visit the Groove Dental Care, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via groove.dental25@gmail.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to groove.dental25@gmail.com.